1/31/2023 0 Comments Microsoft entourage missing body![]() If not found, system checks the ‘In Reply To’ header If a watermark is found that matches a ticket in the system, then email is classified as a ‘Reply’ receive type. System looks for watermark in subject and body.Subject Prefix is insignificant (The system doesn’t care if the subject starts with ‘Re:’, ‘Reply:’, or ‘Chicken:’).The system first performs all of the checks to see if an email should be classified as a ‘Reply’ or ‘Forward’ and only classifies the email as ‘New’ if none of the conditions are met. ![]()
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